Privacy Policy

1. Information We Collect

Information you provide directly

When you contact us through our quote request form, by phone, by WhatsApp, by email, or in person, we may collect:

• Your full name
• Email address and phone number
• Travel preferences, dates, and group size
• Passport details (only when needed for visa processing)
• Special requirements (medical, dietary, accessibility)
• Any other information you choose to share with us

Information collected automatically

When you visit our website, we and third-party services acting on our behalf may collect:

• Browser type, version, and language settings
• Device type (mobile, tablet, desktop) and operating system
• Approximate location based on your IP address
• Pages viewed, time spent on each page, and clicks
• Referring website (which site brought you to ours)
• Anonymized usage statistics

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and prepare personalized Hajj or Umrah quotes
• Process your bookings, visas, flights, and accommodations
• Communicate updates about your trip before, during, and after your journey
• Provide customer support and answer follow-up questions
• Improve our website, services, and the visitor experience
• Comply with legal, tax, and regulatory obligations under Ethiopian and Saudi law
• Detect, prevent, and address technical issues or security incidents

We do not use your information for unsolicited marketing without your consent. We do not sell your personal information to anyone.

3. Cookies & Tracking Technologies

This website uses cookies — small text files stored on your device — to make the site work and to understand how visitors use it. We use the following categories:

Essential cookies (always active)

• Your selected language (English / Amharic / Arabic)
• Your selected hero theme (Makkah / Madinah)
• Audio player state (Talbiyah background audio)

These cookies are stored locally on your device only and are not shared with anyone.

Managing cookies

You can control or delete cookies through your browser settings at any time. Note that disabling cookies may affect some site functionality (for example, your language and theme preferences won't be remembered between visits).

4. Third-Party Services

We rely on the following third-party services that may collect data when you interact with our website. Each operates under its own privacy policy, which we encourage you to review:

• Google Fonts — provides the typography used on this website.
• Gmail (Google Workspace) — handles emails sent to yesufzubeyr@gmail.com.
• WhatsApp (Meta) — used when you contact us through our WhatsApp link. Read WhatsApp's Privacy Policy.
• Hosting and CDN providers — our website is delivered through Apache hosting; standard server logs are kept for security and performance.
• Travel partners — airlines, Saudi hotels, ground transport providers, and visa processors receive only the information necessary to complete your booking.

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We share your information only in the following circumstances:

• Travel partners — airlines, hotels, transport companies, and Saudi visa authorities, strictly as needed to fulfill your booking.
• Legal compliance — when required by Ethiopian or Saudi Arabian law, court order, or government request.
• Safety and fraud prevention — to protect the rights, safety, or property of Zubeyr Travel, our pilgrims, or others.
• Service providers — IT, hosting, and email providers acting on our behalf under confidentiality obligations.
• Business transfer — in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as a business asset.

We require everyone we share data with to use it only for the purposes we specify and to keep it confidential.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption on our website
• Access controls on our internal systems
• Staff training on confidentiality
• Secure storage of physical documents at our office

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you
• Correction — ask us to correct any inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal retention requirements
• Withdraw consent — withdraw any consent you have given for marketing communications
• Object — object to specific processing of your information
• Restrict — ask us to restrict how we use your data
• Portability — request your information in a transferable format

To exercise any of these rights, contact us at yesufzubeyr@gmail.com. We will respond within a reasonable timeframe and may need to verify your identity before processing your request.

8. Children's Privacy

This website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13 without parental consent, we will delete it as soon as possible.

For minors traveling on family pilgrimages, all personal information must be provided by a parent or legal guardian, who is responsible for the minor's data.

9. International Data Transfers

Because we operate from Ethiopia and arrange travel to Saudi Arabia, your personal information may be transferred to and processed in countries other than your country of residence, including:

• Ethiopia — our base of operations
• Saudi Arabia — for visa processing, hotel bookings, and travel coordination
• Other locations — where third-party services such as Google Fonts and Google Maps operate

By using our website and services, you consent to such transfers. We take reasonable steps to ensure your data remains protected during transfer and storage.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or legal requirements. The "Last updated" date at the top of this page will reflect any changes.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: